Gmail Integration Overview
The purpose of the Gmail integration is to make it easy to convert knowledge which is contained within your email threads into 'knowledge articles' for subsequent easy sharing with colleagues and appearance in search for yourself.
The process works by syncing with your email and showing your inbox along the lines of the format below.
You can then select any email thread to be converted into 'knowledge' by clicking the 'Convert to Article' button. This will trigger a popup such as the one below where you can edit the conversation.
We would suggest:
> Remove any private information
> Add any necessary context
> Correct any typos (!)
Once this is done, click 'Convert to Article' again.
This will then allow you to post the newly created, conversation based article as an article for subsequent reference and sharing, just like any other piece of content in Deskmate.