Deskmate Text Chat
Text chat is an excellent way to ensure that any nuance or detail of a knowledge article is fully explored and understood.
To initiate a text chat conversation, follow these steps:
- Press the ‘Text Chat’ button beneath the knowledge item that you want to discuss
- Select the privacy level for the conversation:
- Private + Invitees
- Have the chat
Users will be notified of the discussion as it takes place and if they are available can respond in real time. If they are unavailable, a user is able to reply at any point, provided they have the relevant permissions.